Transparency Policy
Last Updated: August 25, 2024
Clost Renvak is committed to operating openly and honestly. This Transparency Policy explains how we communicate with users, make decisions about our platform, and handle information that affects our community. By using our services at clostrenvak.com, you acknowledge the practices described here.
1. Our Commitment to Transparency
We believe that trust is built through clear, consistent communication. We aim to be straightforward about who we are, how our platform works, what data we collect, and how our decisions are made. Where limitations exist, we will say so plainly rather than obscure them in technical language.
1.1 Scope of This Policy
This policy applies to all users of the Clost Renvak platform, including registered learners, educators, and visitors. It covers our practices related to service operation, data handling, content moderation, and communications.
1.2 Relationship to Other Policies
This Transparency Policy works alongside our Privacy Policy, Terms of Service, and Cookie Policy. Together these documents form a complete picture of how we operate. In the event of any conflict between documents, the more specific document governs the matter it addresses.
2. How Our Platform Works
Clost Renvak is an online educational platform focused on color theory in web design. We provide interactive quizzes, test assignments, gamified learning modules, and instant feedback mechanisms. Our platform is designed to be accessible to learners regardless of geographic location.
2.1 Service Delivery
Our educational content is delivered via web browser without requiring additional software installation. We use standard web technologies to present quizzes, track progress, and generate results. No artificial manipulation of scores or results occurs — all outcomes are calculated based on user responses according to openly defined scoring criteria.
2.2 Algorithmic Systems
We use automated systems for the following purposes:
- Generating quiz sequences and question ordering
- Calculating scores and performance metrics
- Sending automated notifications and reminders
- Detecting unusual account activity for security purposes
These systems follow fixed rules and do not make decisions about content access or user status based on personal characteristics unrelated to platform use.
2.3 Human Review
Certain decisions — such as reviewing reported content, resolving disputes, and handling account appeals — are made or reviewed by human staff. We do not delegate final decisions that significantly affect user accounts exclusively to automated systems.
3. Data Collection and Use
We collect data that is necessary to provide and improve our services. We do not sell user data to third parties. We do not use personal data to build profiles for advertising purposes unrelated to our educational services.
3.1 What We Collect
- Account registration information such as name and email address
- Learning activity including quiz attempts, scores, and time spent
- Technical data including browser type, device category, and connection data
- Communications you send to us via email or contact forms
3.2 How We Use Data
- To operate, maintain, and improve the platform
- To provide personalized learning feedback
- To communicate service updates, policy changes, and account notices
- To ensure platform security and prevent misuse
- To analyze aggregate usage patterns and improve content quality
3.3 Third-Party Services
We use a limited number of third-party service providers to support platform operation. These include hosting infrastructure, email delivery, and analytics tools. All third-party providers are bound by data processing agreements and are prohibited from using your data for their own unrelated purposes.
| Service Category | Purpose | Data Shared |
|---|---|---|
| Hosting Infrastructure | Platform availability and storage | Platform content and user data at rest |
| Email Delivery | Transactional and notification emails | Email address and message content |
| Analytics | Aggregate usage measurement | Anonymized behavioral data |
4. Content and Moderation
4.1 Editorial Standards
All educational content published on Clost Renvak is reviewed for accuracy before publication. We aim to present color theory concepts and web design principles in a way that is current, evidence-based, and practically applicable. When content is updated to reflect new information, we do so without retroactively altering the original meaning in a misleading way.
4.2 User-Generated Content
Where users submit content such as quiz feedback, forum posts, or support messages, we moderate this content to remove material that is harmful, abusive, or in violation of our Terms of Service. Moderation decisions are made consistently and without bias based on the nature of the content, not the identity of the submitter.
4.3 Appeals
If your content is removed or your account is restricted, you may contact us to request a review of that decision. We will respond with a clear explanation of the basis for the action taken.
5. Pricing and Commercial Practices
We clearly display all applicable fees before any purchase or subscription is confirmed. We do not use hidden charges, automatic renewal without prior notice, or misleading pricing structures. If pricing changes, existing subscribers are notified in advance with sufficient time to make an informed decision.
Where free features and paid features coexist, we clearly distinguish between them and do not artificially degrade the free experience to pressure upgrades.
6. Security and Incident Response
We apply technical and organizational measures to protect user data and platform integrity. In the event of a security incident that affects user data, we will notify affected users promptly, describe the nature of the incident in plain language, explain what data was involved, and outline the steps we have taken to address the situation.
We do not delay disclosure for reputational reasons. Our obligation is to the people whose data is affected.
7. Policy Updates
We may update this Transparency Policy from time to time to reflect changes in our practices or services. When we make material changes, we will notify users via email or a prominent notice on the platform at least 14 days before the changes take effect. The date at the top of this page reflects the most recent revision.
Continued use of the platform after an update constitutes acceptance of the revised policy. If you do not agree with the changes, you may close your account before the effective date.
8. Contact Us
If you have questions about this policy or want to request information about how we handle your data, you can reach us through any of the following channels:
- Email: contact@clostrenvak.com
- Phone: +380 50 465 08 82
- WhatsApp: Chat on WhatsApp
- Viber: Chat on Viber
- Signal: Chat on Signal
- Address: Dmytrivska St, 76, Kyiv, Ukraine, 01135
- Website: clostrenvak.com
We aim to respond to all inquiries within 5 business days.